Respond Time

  Service order process
  Each RMA is guaranteed to be processed within 10 minutes after a customer issues an RMA request, and a POD (proof of delivery) will be sent to the customer after we recieve the POD or a confirmation from forwarders.

  Warehouse outbound
  Each outbound order is guaranteed to be processed within 20 minutes when a warehouse operator receives an outbound order. The spare parts will be ready for shipping within 30 minutes after a outbound job order is sent to the warehouse through our logistics management system.

  POD feedback
  It is possible that we can provide POD feedback within 10 minutes after the packages are delivered to the hands of the end users.

Delivery cost

  Our delivery network can virtually cover many main cities of the world. By using our delivery network, we can lower 20~40% of delivery cost for our customers.

    Operation accuracy

    We have  strict quality control and we have kept our operation accuracy as high as 99.97%.

      Quality control

Performance report
All departments are required to hand in performance reports weekly..

Inventory counting
We perform cycle count once a week and physical count twice a year.

ISO9000
We are working on ISO9000 certification

Customer service quality survey
We collect feedback from customer twice a year in order to maintain high level of service quality.